Frequently Asked Questions

Where do you deliver?

We deliver only to eligible United Kingdom addresses. We do not deliver to the Channel Islands, the Isle of Man or BFPO addresses.

How much is delivery?

Standard UK delivery is free, with no minimum spend.

When will my order arrive?

Orders are normally processed within 1-2 business days and delivery is estimated at 3-5 business days after dispatch.

Will I receive tracking?

Yes. Tracking is provided after dispatch where supported by the carrier.

Can I cancel or change my address?

Email us immediately. We can accept a cancellation or address change only before dispatch, and a change cannot be guaranteed once fulfilment starts.

How long do I have to return an item?

You may request a return within 30 days after delivery.

Who pays return postage?

We pay reasonable standard return postage for accepted returns when you use the method we provide.

Do you accept exchanges?

Yes, subject to stock availability. We do not charge a restocking fee.

When will I receive my refund?

Approved refunds are processed to the original payment method within 14 calendar days after we receive the returned goods. Your bank or card provider may take additional time to display the credit.

Do prices include VAT?

Yes. Prices include UK VAT where applicable.

How can I contact you?

Email support@mirasorauto.com. Customer service hours are Monday-Friday, 10:00-18:00 UK time.