Refund policy

This policy applies to purchases made from mirasorauto at https://mirasorauto.com. It is offered by MIRASOR LIMITED.

30-day return period

You may request a return within 30 days after the goods are delivered. To start a return, email us before sending anything back. Once the return is approved, we will email you a free prepaid return label that can be downloaded and printed, together with return instructions.

Email: support@mirasorauto.com

Customer service hours: Monday-Friday, 10:00-18:00 UK time

Registered and returns address: MIRASOR LIMITED, 87 Marlyon Road, Ilford, United Kingdom, IG6 3XW

Return conditions

Goods should be returned with all supplied parts, accessories and packaging where reasonably possible. You may inspect goods as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and function. Proof of purchase or the order number may be requested.

Return postage

We pay reasonable standard return postage for accepted returns, including change-of-mind returns and returns involving damaged, faulty, incorrect or misdescribed goods. Please use the return method we provide. Extra costs arising from an unapproved premium service may not be reimbursed.

Faulty, damaged or incorrect goods

Inspect your order promptly and contact us if an item is defective, damaged, missing or incorrect. Include your order number and clear details or photographs where helpful. Your statutory rights are not affected.

Exchanges

We accept exchanges, subject to stock availability. Contact us within the 30-day period. If the requested replacement is unavailable, we will offer a refund. We do not charge a restocking fee.

Refunds

After we receive and inspect the return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 14 calendar days after we receive the returned goods. Your bank or card provider may take additional time to display the credit. Where applicable, we also refund the standard outbound delivery charge; our standard UK delivery is free.

Statutory cancellation rights

For most online purchases, UK consumers have a legal right to cancel within 14 days after delivery and then a further 14 days to return the goods. Our 30-day policy is more generous and does not replace or limit those legal rights. To exercise the statutory right, send a clear cancellation statement by email before the deadline.